Senior Manager Product Development

Job Locations US-NY-New York
Requisition ID
21-16775
Division
Marketing
Functional Area
Digital

Overview

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com.

Role Summary

As Senior Manager, Product Development at MSG, you will be responsible for how our brands and venues’ vision manifest across our digital product ecosystem – specifically app and web. As part of the Data, Analytics, and Strategy org, you will work closely with IT, Marketing, and several other stakeholders to ensure a best-in-class experience across all of our platforms. Partnering with internal stakeholders across multiple departments you will help drive priorities for all product requirements, user needs, and business objectives, with an emphasis on MSG Sports’ properties.

The ideal candidate must be an always-on, self-starter who can problem-solve in a collaborative, extremely fast-paced, and highly dynamic culture. You must also have proven experience in digital product management, experience managing cross-functional teams, and experience working with outside creative and technology partners.

Specific Functions/Activities Summary

 

  • Help define the core product vision, goals, functionality and requirements
  • Create clear product, project plans and roadmaps, incorporating input from internal stakeholders, keeping business priorities and user needs at the forefront
  • Serve as the day-to-day voice of MSG when working with external partners, consolidating input and feedback from stakeholders and making decisions to keep development moving forward
  • Inspect product work at the end of each development cycle and accept or reject work on behalf of business based on the originally agreed upon acceptance criteria
  • Manage day-to-day digital content and ensure content and products meet business needs
  • Primary driver of all SEO activity and best practices
  • Work with data and analytics to understand current performance and recommend enhancements/reprioritizations
  • Develop materials and presentations highlighting digital updates to share with MSG executive team

Qualifications

 

  • 5+ years of experience in product management in the sports and entertainment industry
  • Excellent interpersonal and communication skills, both written and in person.
  • Experience communicating with cross functional teams and leadership team members
  • Strong consumer-driven mobile/website background and understanding with an excellent grasp of the digital challenges and core technologies that drive a media/commerce business
  • Extensive knowledge of product and software development techniques and agile methodologies
  • Technical fluency to know when to challenge developers and ask pertinent questions
  • Deep experience in developing a web/mobile product and steering software developers and UX/UI designers
  • Excellent analytical skills and highly proficient in A/B testing with strong user/consumer empathy and awareness driven by qualitative research results
  • Flexibility to quickly adapt to rapidly changing priorities and deadlines
  • Experience with a digital media/e-commerce business

The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19.  The Company will consider requests for reasonable accommodations regarding this requirement.

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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