Security Operations Center Operator

Job Locations US-NY-New York
Requisition ID
21-16789
Division
Threat Management
Functional Area
Security

Overview

About Madison Square Garden Entertainment Corp.

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment.  The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com

 

Role Summary

The Security Operations Center (SOC) Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports the MSG Arena, headquarters, and appropriate field Venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Specific Functions/Activities Summary

  • The SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
  • The SOC Operator is responsible for monitoring various Social Media tools to assist in identifying threats and/or risks to the organization.
  • The SOC Operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by MSG.
  • The SOC Operator maintains various records of communications and events.
  • Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management and subsequently to other business units as necessary.
  • The SOC Operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
  • Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
  • The SOC Operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.

Qualifications

  • Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
  • Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
  • Ability to analyze problems, identify causes, and implement results-oriented solutions.
  • Excellent organizational and time management skills.
  • Must possess strong computers skills with a strong proficiency in MS Office and an ability to create data metrics and reports.
  • A professional demeanor, along with excellent customer service skills
  • Ability to work independently while also being a team player.
  • (2) SOC experience with strong knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred.
  • Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.

The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19.  The Company will consider requests for reasonable accommodations regarding this requirement.

Education

Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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